Complaints & Dispute Resolution Policy
iSpeedly aims to provide professional and responsive service.
If you experience a problem, we encourage you to contact us as soon as reasonably possible so that we can investigate the matter.
1. How to Submit a Complaint
Complaints may be submitted by:
Email: support@ispeedly.com
WhatsApp: +60 18-351 1295
You should provide:
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Your name
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Booking or property details where applicable
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Date of the incident
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Description of the issue
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Relevant photographs or supporting information where appropriate
2. Investigation
We may review the complaint and contact relevant parties to understand the circumstances.
3. Response
We will seek to respond within a reasonable period depending on the nature and complexity of the matter.
4. Property Complaints
For property-related complaints, we may communicate with the relevant property owner, host, building management or service provider where necessary.
5. Resolution
Where appropriate, iSpeedly may propose:
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Clarification
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Corrective action
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Repair or maintenance arrangements
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Alternative arrangements
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Refund or other remedy where applicable
Any remedy will depend on the circumstances and applicable terms.
6. Escalation
If you are dissatisfied with the response, you may request further review by contacting:
7. Legal Rights
Nothing in this policy limits any rights available to consumers under applicable Malaysian law.