Privacy Policy

Last Updated: 6 September 2026

iSpeedly respects your privacy and is committed to protecting the personal information you provide when using our website, services, properties, booking services, host services, customer support channels and other services operated by us.

This Privacy Policy explains how iSpeedly collects, uses, stores, protects and may disclose personal information.

1. About iSpeedly

This website and related services are operated by:

ISPEEDLY PROPERTY RENTAL MANAGMENT (M) Sdn. Bhd.
Company No: 20240101872 (1564601-H)
Office Address: Bangi New Town, Malaysia

For privacy-related enquiries, you may contact us through:

Email: support@ispeedly.com
General Contact: contact@ispeedly.com
Booking: booking@ispeedly.com

2. Information We Collect

Depending on how you interact with iSpeedly, we may collect information including:

  • Full name

  • Email address

  • Telephone or WhatsApp number

  • Booking information

  • Property preferences

  • Guest information

  • Host or property-owner information

  • Property details

  • Communication records

  • Enquiry information

  • Payment-related information where required to process a transaction

  • Information provided through contact forms

  • Information provided through WhatsApp or live chat

  • Technical information such as IP address, browser type and device information

  • Information relating to your use of our website

We only seek information reasonably necessary for the purposes for which it is collected.

3. How We Collect Information

We may collect information when you:

  • Browse our website

  • Submit an enquiry

  • Request information about a property

  • Make or request a booking

  • Contact us by email

  • Contact us through WhatsApp

  • Contact us through live chat

  • Apply to become a host

  • Submit property information

  • Communicate with our staff

  • Subscribe to communications

  • Otherwise voluntarily provide information to us

4. How We Use Your Information

We may use personal information to:

  • Respond to enquiries

  • Process bookings

  • Provide rental-related services

  • Communicate with guests

  • Communicate with property owners and hosts

  • Manage property enquiries

  • Provide customer support

  • Verify information where reasonably necessary

  • Process payments or payment-related matters

  • Manage our business relationship with you

  • Improve our website and services

  • Maintain records

  • Prevent fraud, misuse or unauthorized activity

  • Comply with applicable laws and legal obligations

  • Send service-related communications

  • Send marketing communications where permitted and where appropriate

5. Disclosure of Information

We may disclose relevant information to third parties where reasonably necessary to provide our services or operate our business.

Such parties may include:

  • Property owners or hosts

  • Service providers

  • Payment processors

  • Technology providers

  • Website and hosting providers

  • Customer-support providers

  • Communication platforms

  • Professional advisers

  • Legal or regulatory authorities where required

  • Other parties where disclosure is permitted or required by law

We do not intend to sell your personal information as a commercial product.

6. Third-Party Services

Our website may use third-party services, including communication, analytics, payment, hosting and customer-support providers.

These providers may process information in accordance with their own privacy policies and applicable requirements.

Our website may also provide links to external websites. iSpeedly is not responsible for the privacy practices of websites that we do not operate.

7. WhatsApp and Live Chat

If you contact iSpeedly through WhatsApp or our live customer-chat service, information you provide through those channels may be processed by the relevant third-party platform.

You should review the privacy policy of the relevant third-party service before providing sensitive information.

8. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information through public communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, legal, accounting and regulatory requirements.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it where appropriate.

10. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to personal information held about you

  • Request correction of inaccurate information

  • Ask questions about how your information is processed

  • Withdraw certain permissions where applicable

  • Object to certain processing

  • Request that we stop using information for direct marketing where applicable

Requests should be submitted to:

support@ispeedly.com

We may need to verify your identity before processing certain requests.

11. Marketing Communications

Where permitted, iSpeedly may contact you regarding properties, services, promotions or other information that may be relevant to you.

You may request to stop receiving marketing communications at any time.

Service-related communications may still be sent where reasonably necessary to provide a service you have requested.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this website with the revised effective or updated date.

13. Contact

For questions regarding this Privacy Policy, please contact:

ISPEEDLY PROPERTY RENTAL MANAGMENT (M) Sdn. Bhd.

Email: support@ispeedly.com

General enquiries: contact@ispeedly.com

Office: Bangi New Town, Malaysia