Booking & Reservation Policy

Last Updated: 16 September 2024

This Booking & Reservation Policy explains the general process for booking properties through iSpeedly.

1. Enquiry

Customers may submit an enquiry through the website, WhatsApp, email, live chat or other available communication channels.

An enquiry does not guarantee availability.

2. Availability

Property availability is subject to change and may depend on:

  • Requested dates

  • Property availability

  • Existing reservations

  • Owner confirmation

  • Building restrictions

  • Minimum stay requirements

  • Other applicable conditions

3. Booking Confirmation

A reservation becomes confirmed only after the required booking requirements have been completed and confirmation has been issued by iSpeedly or the applicable booking system.

4. Customer Information

Customers must provide accurate information, including:

  • Name

  • Contact details

  • Number of guests

  • Requested dates

  • Other information reasonably required for the reservation

Incorrect information may affect a reservation.

5. Guest Numbers

Only the number of guests stated and approved for the booking may occupy the property.

Additional guests may require prior approval.

6. Check-In

Check-in instructions will be provided according to the property and booking arrangement.

Guests must follow all access and building requirements.

7. Check-Out

Guests must check out according to the agreed check-out time.

Late check-out may be subject to availability and additional charges.

8. Property Rules

Guests must comply with property-specific rules and building regulations.

These may include rules concerning:

  • Noise

  • Smoking

  • Pets

  • Visitors

  • Parking

  • Facilities

  • Security

  • Waste disposal

  • Common areas

9. Changes to Reservations

Requests to change dates, guest numbers or other booking details are subject to availability and applicable terms.

10. Cancellation

Cancellation terms depend on the applicable booking terms.

Please refer to the Cancellation & Refund Policy.

11. Contact

Booking enquiries:

booking@ispeedly.com

WhatsApp:

+60 18-351 1295

General support:

support@ispeedly.com